M2 Technology Solutions

10/30/2026

Kelly Stephan from Paroubek Insurance has heard this one more times than she can count.

“We’re too small to be targeted.”

The news covers the big breaches, like Home Depots and the Targets. But 43% of small businesses will be hacked and those stories rarely make headlines.

The question for your business isn’t if it’s going to happen... it’s when and the only real question after that is whether you have a plan in place when it does.

Full episode is live on YouTube, linked down below!

https://youtu.be/9uCsMg932sk

10/29/2026

Did you know the majority of cyberattacks start with a conversation, not a piece of code?

Social engineering skips your firewall entirely and goes straight for the human on the other side of the screen.

All it takes is one convincing email, one urgent phone call, or one fake login page to put your entire business at risk.

Knowing it exists is step one, but knowing what it looks like is what actually protects you.

Like and follow to get more training video tips!

10/27/2026

Most business owners don’t decide to get IT support. They get pushed into it by a server crash, a security scare, or losing the one person who handled everything tech-related.

There is a point where managing technology informally stops working and the hard part is recognizing it before something goes wrong and forces the decision.

Our latest blog includes a checklist to help you figure out where your business actually stands.

Link is down below!

Not sure if you need IT support? Use this checklist to evaluate your readiness and understand what professional IT investment looks like.

10/25/2026

Stephen, IT Solutions Consultant at M2 Technology, talks about on the biggest mistake IT professionals make with customer service.

Compromising on basic security to keep a client happy.

It might feel like good service in the moment, but if something goes wrong down the road and you never pushed back on the lax security practices, you’re the one who’s liable.

Telling a client what they need to hear isn’t bad customer service, it’s the job.

Full episode is live and the link is down below!

https://youtu.be/zP47Etn9_t4

10/23/2026

Stephen, IT Consultant from at M2 Technology, shares how to handle an urgent request when you can’t drop everything immediately.

The answer isn’t to make someone feel like their problem doesn’t matter, but It’s to know their business well enough to have a real conversation about it.

If you’re familiar with their workload you can say “I know this is a problem and I also know you’ve got three other reports due this afternoon. Can you jump over to those while I free up?”

Most of the time people say yes.

Knowing your customer’s business isn’t just good service, but it’s how you solve two problems at once.

Full episode is linked below!

https://youtu.be/zP47Etn9_t4

10/22/2026

Stephen, over at M2 Technology, explains how to turn a frustrated customer into a satisfied one.

First step is to let them vent.

Most people just want to be heard, so don’t try to fix it before you’ve listened and whatever you do, don’t tell them to relax.

The second step is to actually listen, you’d be surprised how often that alone changes the temperature of the conversation.

Lastly, step three is to follow up with a plan.

What are we doing about it now and what are we doing differently next time? That’s where trust gets built.

Full episode is on our YouTube, link is down below!

https://youtu.be/zP47Etn9_t4

10/21/2026

Stephen, IT Support Technician at M2 Technology, has some unconventional advice for anyone just starting out in IT.

Number one thing you should do is get a part-time job at a restaurant.

Not for the money, but for the repetition of talking to hundreds of people and learning how to be relatable under pressure.

Technical skills can only get you so far and who wants to talk to the guy that hides in the back room and is only good with computers?

It doesn't matter how good you are at the work, you can't skip personality day.

Full episode is linked down below!

https://youtu.be/zP47Etn9_t4

10/20/2026

At M2 Technology, we are celebrating one of our own! 🎉

Tim is celebrating 1 year today! 👏

Thanks Tim for showing up, giving your best, and making this team stronger!

10/20/2026

Some people just make the job better — Michael is one of them 🙌

Celebrating 1 year at M2 Technology today!

Thanks for the hard work and the positive energy you bring to this team every day.

10/13/2026

M2 had the wonderful opportunity of participating in the annual Green Bay Community Mobile Pack hosted by a non-profit organization that goes by, Feed My Starving Children.

Here is a clip of us busy at work!

No one called in sick, or made excuses, but everyone did show up!

That's the M2 way!