29/10/2026
Open letter to Nisaka Sauna
To: Mr Abhay
Nisaka World
Tinbatti More, Siliguri, West Bengal
CC: Delhi:
[email protected]
+918159067600
Dear Abhay Ji,
Subject: Formal Complaint Regarding Incomplete Sauna Installation and Inadequate Service
I am writing to formally complain about the incomplete sauna installation and the inadequate service provided by your Bhutan representative, Phub Dorji.
We paid Nu. 1,15,000 in full approximately eight months ago. However, the sauna remains incomplete and unusable. Despite repeated visits and the considerable inconvenience caused to my family, the outstanding issues have still not been resolved.
Evidence of Inadequate Service
The service provided has been unsatisfactory for the following reasons:
* Phub Dorji has repeatedly arrived late in the evening or at night without the necessary wires, accessories or tools.
* On one occasion, he brought little more than a screwdriver. Because the shops were already closed, it was impossible to obtain the required materials.
* Long gaps between visits have been followed by further unsuccessful attempts to complete the work.
* On one occasion, he arrived late at night with three or four labourers and carpenters and began work while my 17-year-old daughter was studying for her examinations.
* The resulting noise and dust disturbed the entire household and left the bedroom and toilet area untidy.
* After eight months, the sauna remains unusable despite payment having been made in full.
This conduct demonstrates insufficient consideration for my family. We should not have had to endure repeated disruption, dust and unfinished work for eight months after paying for the equipment and installation.
I also urge you to review Phub Dorji’s conduct and his suitability to represent Nisaka in Bhutan. The installation and after-sales service have fallen well below reasonable standards and risk undermining confidence in your company.
Requested Actions
To resolve this matter, please take the following actions:
1. Send a qualified technician from India to Bhutan with all necessary tools, wires, parts and accessories.
2. Address all remaining problems and complete the installation without further delay.
3. Confirm a firm date for completing and testing the sauna so that it is fully operational.
4. Arrange all visits in advance and during reasonable daytime hours.
5. Ensure that all affected areas are cleaned and left tidy after the work.
6. Confirm that we will not incur any additional charges to rectify the incomplete installation.
7. Explain the approximately eight-month delay and outline the steps Nisaka World will take to prevent any further delay.
8. Review the conduct and performance of Phub Dorji as Nisaka’s representative in Bhutan.
Response Deadline
I have so far sought to resolve this matter directly and professionally. However, after eight months of delays, I cannot accept further postponements or visits that leave the sauna unusable and continue to disrupt my family.
Please acknowledge this complaint and provide a written action plan within three working days of receiving this letter. The action plan must include:
* The technician’s name and qualifications;
* The proposed visit date;
* Confirmation that all required tools and materials will be brought;
* The expected completion and testing date; and
* Confirmation that no additional charges will be imposed.
I expect Nisaka World to take responsibility and bring this matter to a satisfactory conclusion without further inconvenience to my family.
Yours sincerely,
NW
