08/11/2022
Napa Stockton Auto & Truck Parts is looking for highly motivated people for job openings in parts counter sales at Stockton, CA location. The Parts Counter Associate will provide professional services while delivering an excellent customer service experience for all customers. This team member will assist with sales, customer service, and store appearance and operations.
We offer competitive compensation, attractive benefits, matching 401k, ongoing training, and an employee friendly environment.
Essential job functions:
• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Provides a high level of service to internal and external customers.
• Pulls and fills orders from stock
• Locates out-of-stock parts from outside sources and submits an emergency order, if necessary.
• Pulls orders for delivery to the customer making sure all parts are tagged with the customer names and invoice number.
• Follows up on back-ordered items
• Replenishes assigned inventory daily.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Cleans and stocks display items as needed.
• Assists with yearly inventory and spot checks during the course of the year as mandated by the parts manager.
• Sets annual goals and works to achieve them. These goals will be reviewed during the annual evaluations.
Qualifications:
• Ability to provide outstanding, friendly, and professional customer service
• Able to work retail hours including overtime, weekends, and holidays
• Retails sales experience minimum 5 years experience, preferably in auto parts
• Automotive systems and repair knowledge is desired
• Ability to diagnose automobile problems and recommend solutions
Send resume to [email protected]