eDirectGlass

07/29/2026

👋 Meet Hope, the AGR ShopOps AI CSR built for auto glass shops.

📺 Watch the demo and meet Hope: https://youtu.be/AkS3mj0OIXE

In this video demo, Hope onboards a brand-new customer from start to finish in under 5 minutes, helping with the quote process, answering questions, gathering the right details, and getting the job lead scheduled in under 5 minutes.

AGR ShopOps AI is more than an AI receptionist. It is being built as a fully AI-powered shop management platform that starts at the most important point in the customer experience: the first conversation.

What Hope can help with:

✅ Quotes
✅ Scheduling
✅ New customer intake
✅ Existing job questions
✅ Cash jobs
✅ Insurance jobs
✅ Fleet and commercial requests
✅ After-hours customer support
✅ Website, phone, and social media leads

Shops can customize what they want Hope to handle, how she interacts with customers, and whether she serves as a dedicated CSR, backup CSR, after-hours agent, or pre-service intake agent.

AGR ShopOps AI is currently being tested by auto glass shops in the USA and Canada, with a wide release planned for Fall 2026.

The future of auto glass shop operations is here!

Meet Hope, the AI CSR built into AGR ShopOps AI by eDirectGlass.I...

06/29/2026

🚀 The auto glass industry is about to get a serious upgrade.

For over 25 years, eDirectGlass has helped power the way auto glass shops quote, schedule, manage, and grow.

💪 Now, we’re raising the bar again.

Introducing ShopOps AI, the always-on AI CSR and complete operations platform built specifically for auto glass shops.

Your customers, speaking with our AI Agent Hope, can:

✅ Get real-time quotes.
✅ Schedule and manage existing bookings.
✅ Perform existing job follow-up.
✅ Provide insurance and claims support.
✅ Replace your full point of sale.
✅ Manage your shop operations.
✅ Perfect CRM, marketing, sales automation, and enterprise insights......and a whole lot more

⚠️ This is not just another chatbot.
⚠️ This is not just another software feature.
⚠️ This is the next evolution of auto glass shop operations.

📈Built to help shops capture more, respond faster, operate smarter, and grow stronger.

🙌 ShopOps AI is coming soon.
The future of auto glass shop operations is almost here.

eDirectGlass is a proud Independent Glass Association Industry Partner.

04/13/2026

📢 Meet ArrivalSync - now included in the eDirectGlass TechPro Mobile Edition.

For just $19.95/month, technicians get the tools and resources they need to service customers, stay organized, and take control of their day.

With ArrivalSync, your customers can:

• Track their technician in real time with live-map updates
• View technician profile details
• Receive automated arrival updates
• Enjoy a modern experience similar to their favorite rideshare apps

💪 TechPro Mobile Edition helps put your team in motion with the information they need, right from the field.

Getting started is simple:
eDirectGlass account starting at just $5/month
Complete shop management with advanced features for just $89.95/month

Modern tools for modern auto glass shops.
Learn more at www.edirectglass.com
🏁 FREE 30-Day Trial - Signup Today!

11/04/2025

🚀 Introducing the eDirectGlass Next-Generation AI Plug-In for Social Media & Websites!

We’re proud to announce the launch of our Next-Generation AI Plug-In, unveiled live at the 2025 SEMA Show in Las Vegas!

Fifteen years ago, eDirectGlass became the first technology company in the auto glass repair and replacement (AGR) industry to deliver real-time online quoting and scheduling. Today, we’re taking that innovation even further with AI-driven accuracy, automation, and customer experience like never before.

💡 What it does:
✅ Delivers over 98% quoting accuracy
✅ Shows real-time supplier availability
✅ Enables customer self-scheduling
✅ Works with any shop — no matter your POS or management system
✅ Integrates seamlessly with websites and social media pages

This powerful new tool allows shops to serve customers instantly — anytime, anywhere — giving independent businesses the edge they deserve.

🧠 Try it for yourself:
👉 Social Media Plug-In Demo: Shades Auto Glass on Facebook - https://www.facebook.com/shadesautoglass/ (click Message)
👉 Website Plug-In Demo: www.edirectglass.com/aiwebsales

Special thanks to our partners and clients who continue to inspire innovation across the AGR industry.

Together, we’re shaping the future of auto glass technology.

11/23/2024

Support Update:
Pilkington is offline for "scheduled maintenance" on 11/23/2024 between 5PM EST for up to 4 hours. You may get errors because Pilkington does not provide an "OFFLINE STATUS". If you need to work around these errors, just remove your Pilkington credentials in your eDirectGlass account.

03/04/2024

We're thrilled to announce that eDirectGlass is proudly sponsoring automotive glass industry education providers like Kaizen Glass Solutions! 🚗💡 This partnership highlights our commitment to nurturing talent and advancing the industry through comprehensive education and hands-on training.

Stay tuned for more updates on how we're supporting the future of automotive glass together! 🌟

12/22/2023

As the end of the year approaches, we just wanted to take a moment to say THANK YOU to all of our subscribers and automotive glass industry partners. We appreciate your business and we look forward to seeing you again in the new year.