Tim's Hearth Inspections & Services

Tim's Hearth Inspections & Services Cleaning and inspections of gas and/or solid fuel burning fireplaces/appliances and/or chimneys, resale inspection, fire investigation and other services

12/27/2025

In July of 2026, I will have been in business for ten years, with nearly fifteen years of hands on experience inspecting fireplaces and chimneys.

When I first started out, I advertised briefly, for about six months. After that, I stopped. For nearly a decade now, I have operated almost entirely through word of mouth. I do not run ads. I do not send mailers. I do not actively market my services, and I rarely post on social media. That has always been intentional.

This post is an exception.

I was called out to a recent inspection because the tenant was reporting active smoking during fireplace operation. The homeowner sent a photo ahead of time, and based on that photo, the installation appeared to be a fairly typical solid fuel insert installed into a masonry fireplace. On its face, it looked like a situation where draft issues could reasonably be attributed to a dirty flue or a restricted termination.

Once on site, a few things immediately stood out as red flags. At the same time, the most obvious issue was exactly what I expected to find. The chimney termination cap was completely obstructed. The flue was dirty. The system was not drafting properly.

While I was on the roof addressing that obstruction, a neighboring homeowner stopped to talk. During our conversation, she shared that she had recently paid five hundred dollars for a chimney sweep who was on site for less than an hour, ran a brush, and left. She told me very plainly that she felt taken advantage of. After hearing what she described, I told her I agreed. Listening to her, it was hard not to recognize a familiar pattern. In my case, it would have looked like this: Clear the cap. Sweep the chimney. Restore airflow. Collect payment. Walk away.

And to be clear, stopping there likely would have resolved the smoking issue in the short term. What it would not have done is address the far more serious problem.

As the inspection continued, it became clear that the appliance and chimney system were fundamentally incompatible. Listing conflicts. Altered components. Modified airflow paths. Evidence of excessive heat exposure. Conditions that are not visible from the outside and are easy to miss if you are not familiar with how these systems are designed, tested, and intended to operate.

This is where a significant gap exists in this industry.

Clearing an obstruction and identifying why an obstruction matters are two very different things. Understanding how appliances are listed, how factory built systems differ from masonry systems, and how altered airflow and sustained heat can impact concealed framing is not incidental knowledge. It is the difference between restoring function and actually protecting a home.

When I come out to perform a sweep and inspection, it is never just about removing soot or clearing a blockage. The inspection is the work. The report is the value. My reports routinely exceed a thousand words because they are intended to explain what you have, how it works, what is wrong if something is wrong, why it matters, and what your realistic options are for mitigation. That information belongs to the homeowner.

I do not sell appliances. I do not do installations. I do not do repairs. I have no incentive to create work. My only responsibility is to evaluate the system honestly, identify hazards when they exist, and convey that information clearly and carefully.

I am fully aware that this post functions, in some sense, as advertising. But it is not driven by a desire to upsell or generate unnecessary revenue. It is driven by fatigue. Fatigue from seeing people charged significant money for superficial work. Fatigue from seeing dangerous conditions missed. Fatigue from knowing that many serious fires are preventable when systems are properly understood.

I share this for my community, not as a critique of homeowners, but as encouragement to be informed and selective about who you trust. There are people doing this work thoughtfully and responsibly, and there are others simply passing brushes through systems they do not fully understand. Knowing the difference matters.

At the end of the day, this work comes home with me. I trust my own family’s safety to the same standards I apply in the field, because the physics do not change based on whose house it is. The commitment is simple and consistent. Do the work thoroughly, explain it honestly, and never lose sight of the responsibility that comes with evaluating fire inside someone’s home.

Wishing everyone a peaceful holiday season. Stay warm, stay safe, and may every home be free from preventable harm.

04/18/2025

I’m not posting this to promote anything. I’ve actually scaled back quite a bit. These days I’m mostly doing inspections for real estate transactions and working full time in a different part of the fireplace industry. I’m not taking on new clients right now, but I still think this needs to be said.

I’ve been seeing a wave of these so-called $49 chimney inspections, and I’ve got to be honest, it’s getting out of hand. This isn’t just a local thing either. I’m hearing the same story from professionals all over the country. Companies are using these cheap "inspections" to get in the door, then pushing repairs that may or may not even be necessary. Now I’m starting to see the same thing happening right here in our own community.

If someone is advertising a chimney inspection, it should be based on industry standards. There are three levels of inspection in this industry. Level 1, Level 2, and Level 3.

Level 1 is a basic visual inspection. You do that when nothing’s changed and the system has had no problems.
Level 2 is required when a property is being sold, when there's been an issue, or if any changes have been made to the system. This includes a full interior video scan and a detailed look at all accessible areas like attics and crawlspaces.
Level 3 is only used when serious damage is suspected, and it usually means opening up walls or removing components to get a closer look.

Every legitimate inspection should fall into one of those categories. And every legitimate inspection should come with a full written report that documents what was found, what condition the system is in, and what the next steps should be. No pressure. No sales pitch.

If someone can’t explain what the different levels of inspection are, or why they matter, that’s a problem. If they’re using a $49 inspection just to push overpriced repairs, that’s even worse. I’ve built my business around transparency and doing right by the people I work with. That’s what this trade is supposed to be about.

So if you’re hiring someone to look at your fireplace or chimney, ask questions. Ask about their certifications. Ask for a copy of their report. Make sure they’re CSIA or F.I.R.E. certified, and make sure they have a good reputation in the community.

Just be careful out there. There are a lot of amazing people in this trade, but unfortunately, there are also some who only see dollar signs instead of genuinely wanting to help others.

09/05/2024

---Update 9/17/2024---

Thank you all so much for your continued support and patience! I want to assure everyone that no information has been compromised—this issue with my Google account is simply an extra layer of protection on their end. Everything should be back to normal in about 15 days.

Going forward, my new phone number will be 707-595-0822, and once the old number is back online, there will be a voicemail in place directing everyone to the new number.

A special thank you to all of my clients who have gone out of their way to personally reach out after realizing my old number was no longer working. Your support has been incredible and deeply appreciated!

Looking forward to continuing to serve you all!

Dear Valued Clients and Customers

Due to an issue with Google’s security features, my original business phone number, 707.595.0730, is currently unavailable. Since this was a Google number, I have lost access to all information stored in the associated app, including all previous text messages and voicemails. This means that if you’ve been corresponding with me via text at my original number, I no longer have access to those conversations or any details in those message threads.

If you are a current client or have an upcoming scheduled appointment, I may not have your contact information or address to reach you or to show up as planned. Please contact me at the number below so that we can confirm or update your appointment details:

-707-595-0822

I am working tirelessly to resolve this issue as soon as possible, and I sincerely apologize for any inconvenience this may cause. Thank you for your patience and understanding during this time. Please don’t hesitate to reach out with any questions or concerns.

Sincerely,

Timothy Sutton
Tim's Hearth Inspections & Services

05/05/2023

Patty M. wrote our 61st 5 Star Review on Yelp! "1/21/23
Great communication and service.
Quick to respond and very knowledgeable. Glad to have this business in SoCo. Thank you Patty!

02/03/2019

"Tim did an amazing job. I received quotes from several other companies and he was very inexpensive in comparison. He was very professional and knowledgeable. He was also very reliable and on time. I highly recommend his chimney sweep services!"

Thanks Kim!

01/25/2019

"Tim is awesome! Confirmed appointment the day before and text with an estimated ETA the day of service. He arrived on time and took the time to explain the process and answer any questions. He really goes above and beyond to provide outstanding service."

Thank you Kimberly!

01/09/2019

"Tim contacted me on the day of my appointment to make sure I was still planning for him to come.
He showed up just when he said he would. And he actually took off his shoes before he entered the house-I didn't ask him to that's just part of his great service.
The prior sweeper put the bricks back in my insert incorrectly so I have had to deal with a brick falling into the insert--drove me nuts! Tim automatically put the bricks back in correctly after he finished cleaning the insert. Talk about great service!
I highly recommend Tim!"

I'm very happy to be of service, thank you Greg!

12/18/2018

"Tim was so great! He was really speedy in getting back to me, was in touch with me the day of to let me know of any time changes and anticipated arrival.

Once at the house, he kept it really clean - taking off his shoes before he came in, plenty of drop cloths, etc. to keep the ash off the furniture. He cleaned the fireplace and explained the damage done by the previous owner and what our options are. He did a thorough job on the chimney, answering questions I had and providing a full report for us. I will definitely use him again!"

Thank you Anoushka!

12/10/2018

"I have to add my five stars for Tim. He was organized from the beginning of his response to my request for a quote to the detailed report he provided us when he completed his inspection. Because of Tim's inspection, we will not burn in our stove until it is fixed. I think Tim may have prevented some fire damage. He showed us pictures of the deterioration of our chimney that were very concerning. We almost didn't get a cleaning this year, but I am glad we called Tim. I highly recommend him. He's excellent and his prices are reasonable. Hire the guy."

Thank you Ann!

12/10/2018

"Tim is out of this world AMAZING! He showed up with professional gear mask clothing and equipment!
We were desperate to get someone out here because our stove was smoking, unfortunately some modifications that were made to our chimney and he quickly realized we did not need a sweep! We needed a inspection. His final report included pictures , and all the details and it was 100%professionally done. This time of the year it is so hard to get someone to come do a sweep , in fact I called over 25 different companies in this area and he was the ONLY one that actually picked up the phone, and fit us into his schedule. All I can say is WOW WHAT A THOROUGH ASSESSMENT! Thanks Tim"

Thank you Rachael!

Address

1014 Hopper Avenue #228
Santa Rosa, CA
95403

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm
Saturday 9am - 5pm

Telephone

+17075950730

Website

Alerts

Be the first to know and let us send you an email when Tim's Hearth Inspections & Services posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Share