06/29/2026
Should you remodel your car wash?
We talk to customers every day who are thinking of remodeling their wash. If you are thinking about remodeling, that makes you normal. Why wouldn't you want your wash to be the best? Owners and operators are always thinking of remodeling their wash. Even the ones that just finished a remodel are thinking, should they do it again to make this just a little bit better, and when?
Good reasons and not-so-good reasons to upgrade your wash:
Customer Expectations
Customers are expecting better and better stuff. Customers no longer accept things that don't work, a dark area to wash in, something that looks grimy, or an unhappy feeling place. They will simply go down the street to a cleaner and happier wash.
Sometimes you just need an upgraded feeling when your equipment is still working. Plastic-lined walls, a new asphalt seal, and a spit polish could go a long way to make your wash feel new and create customer loyalty.
Put a fresh coat of paint on everything and change out all the things your customers touch as a start. If your car wash looks dirty, how can customers trust it will make their cars clean?
Rising Competition
If other washes are doing something better than you are, then you should change. If you are doing things better, then you don't need to remodel.
Remember, only one person's opinion matters, your customer's, not yours. What are they saying? Ask them. They will tell you.
Before you spend a boatload of money on a remodel, spend a busy Saturday doing nothing else besides asking your customers. Then you will know what you could be doing better or what needs upgrading or cleaning.
Aging Equipment
This is the one that pi**es you off the most. Aging equipment always requires more maintenance than new equipment. It can be easy to become very emotional and spend a lot of money just because you are mad older parts don't work as well as you want them to work.
Keep good records, including time spent maintaining and fixing equipment (there is a difference) and how much money you are actually spending.
You may be spending a lot of time fixing equipment and almost none maintaining it. If you aren't spending any time maintaining your equipment, new equipment is probably not going to help for very long. When you neglect the maintenance, all the equipment goes bad, and you just keep fixing things.
You should also look at your downtime and what you realistically lost. If it is pouring rain out on a Tuesday night at midnight and you are down, you probably aren't losing any money. Create a formula and do the math. Try to use the average of what is going on that day or that week, not some hopeful best Saturday you had once. No feelings until after you have the numbers to look at.
New Equipment Performance
Yes, new equipment will use less water, probably fewer chemicals, wash better, and look shiny. But is it worth it? It depends.
Start with the math. What is all that costing you right now, and how much do you think it will save you with new equipment? Sometimes new equipment is an easy yes. Other times, when you add up the savings, you will be only saving a $1,000 but will be putting out $100,000 for the new equipment. If the only reason you are buying new equipment is to save $1,000 a month, it could take you 10 years to earn that money back. Is it worth it? Does the math make sense?
The Competition Remodeled
So? Are they taking your business? Really? Look at the numbers. Write them out and create a graph on a piece of paper if you have to. You need to know the numbers to see if it is really hurting you.
Yes, a lot of times a new car was nearby will take business from you. Customers also get shiny new syndrome and always want to try the next thing on the market. Once the other wash is done with their remodel (or new build is open), you need to wait two or three months to see what happens with your numbers. Those first couple of months, it won't matter how much better your wash is; everyone is going to try the other wash. After three months, look at the numbers and then make a decision.
Look at your numbers and consider your options.
Then, go wash lots of cars, make lots of money, and have lots of fun.