Zetron, Inc.

05/29/2026

Mental Health Awareness Month is a good reminder that awareness is only the beginning.

For public safety agencies, meaningful progress comes from ongoing conversations, practical training, peer support, strong partnerships and accessible crisis resources.

If your team is looking for places to start or ways to expand existing efforts, Zetron collected several wellness-focused resources for public safety professionals in the Wellness Edition of Advantage, check it out: https://www.zetron.com/digital-advantage-36-01/

Welcome to the Digital Advantage! In the this special issue we are sharing critical communications wellness related resources for the new year.

05/28/2026

After more than three decades as a 9-1-1 dispatcher, a North Carolina telecommunicator received a surprise on her final call before retirement, hearing heartfelt messages from her family over the radio.

The emotional moment marked the end of a career spent guiding callers through some of their most difficult situations.

A meaningful sendoff for one of the many voices behind 9-1-1.

More on this story: https://www.usatoday.com/story/life/humankind/2026/04/02/911-dispatchers-family-surprises-her-on-last-call-before-retirement/89406901007/

She’s making her final sign‑off call before retirement when familiar voices break through the line with loving messages.

05/27/2026

Teaching children how and when to call 9-1-1 can make a lifesaving difference.

In our latest blog, we explore why early 9-1-1 education matters, how parents and educators can help prepare kids for emergencies and the role public safety professionals play in building community readiness.

Read more: https://www.zetron.com/blog/teaching-kids-to-use-9-1-1/

Every year, more than 240 million calls are made to 9-1-1 in the United States. In many areas, 80 percent or more come from wireless devices. That means the phone a child may need to use in an emergency is probably a locked smartphone, not a kitchen landline. That small change matters. Children may....

05/27/2026

Mental health conversations in public safety must include the people behind the console.

Dispatchers and telecommunicators manage urgent, emotional and often traumatic situations every day. Their well-being is essential to the health of the broader response system.

Check out Zetron’s PSAP wellness report, it offers a useful look at recent challenges and opportunities for agencies that want to better support their teams: https://www.zetron.com/2023-psap-wellness-survey-results/

In 2021, Zetron surveyed emergency response professionals and used the responses to publish predictions for 2022 PSAP wellness trends

05/26/2026

A fire department in Sterling Heights, Michigan, US is introducing peak-demand EMS units staffed by EMTs to handle lower-acuity 9-1-1 calls, helping reduce pressure on paramedics and improve response to critical incidents.

By aligning resources more closely with patient needs, approaches like this aim to improve efficiency while supporting responder wellbeing.

More on this approach: https://www.firerescue1.com/fire-based-ems/mich-fd-rolls-out-peak-demand-ems-units-to-fight-paramedic-burnout

In Sterling Heights, new weekday EMT units and a color-coded dispatch system are easing paramedic burnout and targeting rising EMS calls

05/25/2026

Some days are meant for reflection.

Memorial Day honors the men and women of the US military who lost their lives in service to their country. Their sacrifice is remembered by families, communities and the nation they served.

It's a moment to pause, reflect and recognize the lasting impact of that service.

Today, we remember.

05/22/2026

Did you know most wildfires are preventable?

In the United States, about 85 percent of wildfires are caused by human activity. Small actions like properly extinguishing campfires or maintaining equipment can make a significant difference.

Prevention starts with awareness and responsibility, especially during peak wildfire season.

Learn more about prevention from the National Interagency Fire Center:

https://www.nifc.gov/fire-information/fire-prevention-education-mitigation

Every year, on average, human-caused wildfires account for approximately 85% of wildfires in the United States. Though most of these fires are caused by accidents, many of them can be prevented. Educate yourself on how you can prevent wildfires and mitigate the impacts of wildfires on your community...

05/22/2026

Behind every call is a highly trained professional making critical decisions in real time.

EMS personnel face physically and emotionally demanding situations, making wellness, resilience and access to support resources essential for long term sustainability.

This EMS Week, we recognize the importance of supporting the people who provide care when it matters most.

Explore ways to celebrate EMS Week:

https://www.ems1.com/ems-week/articles/30-ways-to-celebrate-ems-week-PWdrYyiokXCU6flM/

Inspiring ways to recognize providers’ contributions, educate the community and recruit the next generation

05/21/2026

Supporting public safety professionals cannot stop at the end of a shift.

Wellness and peer support programs can help agencies create structures for guidance, support and access to resources that reflect the realities of this work.

For agencies building or strengthening those efforts, practical ideas and shared experience can make a real difference.

Check out this on demand wellness webinar we did and learn more about what peer support programs can do for you: https://www.zetron.com/wellness-webinar

Wellness & Peer Support programs utilize professionals with relatable experience to provide public safety personnel with support and more.

05/20/2026

EMS professionals are often the first point of medical care in an emergency.

From responding to accidents and cardiac events to supporting community health initiatives, their role continues to expand alongside the needs of the communities they serve.

EMS Week is a chance to highlight that evolving role and the importance of continued investment in training, resources and support.

Learn more about EMS Week:
US: https://www.ems.gov/ems-week
Canada: https://www.paramedic.ca

The Paramedic Association of Canada has developed an awards program to recognize exceptional Canadian paramedics and paramedic supporters at the national level. These awards presentation will be held during the Paramedics Across Canada Expo in Victoria, BC on September 19, 2026.