01/17/2025
/phew! It has been a MONTH! This is a public apology for transparency.
We ordered materials late November AND early December so we could be stocked up for December and January orders. Orders were higher than usual so we also put in an order mid December. We didn't receive the last two orders. Between Christmas, New Years, a heck of an ice storm, and a whole lot of computer glitches (and I don't even know what), we had materials and supplies held up for every single project on the list for about a month (compared to the week it typically takes). We have spent weeks trying to find alternate local suppliers to piece together some of the orders, while trying to keep customers in the loop.
We discovered that one of the supply orders we desperately needed for our press orders had been cancelled without notifying us. Our previous contact had told us they were on "backorder" and would be filled shortly- weeks ago. It's been frustrating to say the least, and we've had the flu on top of it all. When holiday hours limit EVERYTHING it's hard to get things moving. Thankfully that company has made it right and are over-nighting the supplies at their expense, and this next week we will be busting our butts to get caught up. I'm am so thankful they have sorted that out, press builds are so vital to our business currently.
The holidays often put kinks into these cycles and systems. We'll be contacting individual customers with order details over the weekend. Please feel free to message us directly if you would like. When major kinks like this happens, it's really hard on a family business like ours, it'll take months to recoop the lost revenue (aka grocery and bill money!) due to having to pause most of our sales, and a few refunds we had to process on etsy for not meeting gift deadlines. We're trying. We know everyone is trying and doing their best and sometimes the best isn't good enough. We'll keep trying.
Thank you to everyone who has been patient with us.
We've got some big things coming soon, and here's to hoping 2025 is good to you!