Wholesale Distributor and Service Provider for Plumbing, Heating, Air Conditioning, Radiant Heat, Green Technology, Sheet Metal Fabrication, and Electrical Supplies to the Mechanical and Electrical Trades. Yaun pioneered a new technology "oil burning equipment" in his starting years and built his business on superior service and customer satisfaction. In those days, it was not an easy task, as oil
burners were not as trouble free as those of today. Many hours, sometimes days, were spent on the set up and trouble shooting of these new systems. In the railroad towns, his customers were threatened with bodily harm or loss of jobs if "one of those contraptions" was installed. Remember their main income was from the transporting of coal. The railroads weren't above the use of threats to keep things as they were. Over the years, the company grew and more people were added to the payroll. "Rich" Yaun assumed the President's post and a change in the method of management styles took place. realized that if the company was to continue to grow, it would not be by his efforts and style alone, but it would have to be a team effort. He knew the success of the company would be based on its ability to develop and train its personnel from the inside. Opportunity for advancement would be given to those who produced and got the job done. His job was to train and develop his people. These ideas were not accepted readily by customers then, either. Customers who were able to do business on a personal basis with the owners of other supply houses felt that he was ignoring them or did not want their business. These were hard years for him, as customers were prompt to point out weaknesses of his people and compare his service and philosophy to those of the competition. Yet the company grew and surpassed in size the very competition by whom it was measured.
