10/04/2024
A MESSAGE FROM DUKE ENERGY ON LAKE SAFETY AFTER HURRICANE HELENE:
While lake levels are coming down, high water conditions are creating a number of hazards including floating debris.
Boaters and lake neighbors are encouraged to stay off the lakes until lake levels return to seasonal targets. If lake neighbors can safely recover their floating docks or piers, Duke Energy encourages residents to do that.
Floating debris like broken docks, trees, branches, leaves and mulch often form large matted floating areas on lakes and that can create hazards to the public. Boaters can also create wakes that impact neighboring properties.
Following high water events, Duke Energy will attempt to remove unclaimed large man-made floating debris from its reservoirs and boat ramps as quickly as possible to try and mitigate potential navigational hazards. Due to the anticipated volume of debris and the historic nature of this storm, it may take longer than usual for Duke Energy to respond to reports of debris.
Lake neighbors can report non-emergency floating debris to the Duke Energy Lake Services team by calling 1-800-443-5193 or emailing [email protected]. It is most helpful if we are provided photos as well as specific addresses or coordinates, so we know the location of the debris.
Please consider posting the below text and attached photo on your social media platforms as we work to keep lake neighbors safe:
Duke Energy encourages boaters to stay off the lake to avoid floating debris and creating wakes that impact neighbor properties. Report non-emergency floating debris by calling 1-800-443-5193 or emailing [email protected].