Knoll Engineering, Inc.

06/25/2024

Verizon: A Lesson in Broken Promises and Customer Frustration
I’ve had my share of subpar customer service experiences, but Verizon has taken it to a new level. From start to finish, it’s been nothing but lies, confusion, and countless wasted hours.

False Promises from the Start
When I switched to Verizon, I was told they would buy out my AT&T contract. I even have a text from the representative confirming this. But now, Verizon refuses to honor this agreement. It's incredibly frustrating to feel tricked by a company I trusted.

Ridiculous Billing Errors
Verizon managed to mess up my account by adding four extra lines I never requested. This mistake led to a bill of over $1,000! It took a grueling 4.5 hours on the phone to resolve this. Their sheer incompetence and lack of accountability were astounding.

Misleading Billing Estimates
Initially, I was assured my monthly bill would be around $200. Imagine my shock when I received a bill for over $600.00! It’s a classic bait-and-switch tactic that’s both unethical and infuriating.

Endless Hours Wasted
I’ve spent over 20 hours on the phone trying to resolve these issues. Each call is met with more runarounds and empty promises. The lack of effective customer service has made this a nightmare.

Verizon has wholly disregarded customer satisfaction, and its deceptive practices have caused unnecessary stress and frustration. If you’re considering switching to Verizon, think twice. Their promises might turn into your worst customer service experience.

02/18/2021

02/26/2020

As we near warmer weather, homeowners start to plan their new landscape for the springtime. Here is a helpful article that provides some tips on how to protect your foundation with proper landscaping.

Proper landscaping around your house’s foundation can do much more than just provide aesthetic value. It can help add years to your home by protecting your home’s foundation. But improper landscaping can do the opposite.

02/24/2020

“A good scientist is a person with original ideas. A good engineer is a person who makes a design that works with as few original ideas as possible. There are no prima donnas in engineering” – Freeman Dyson (theoretical physicist and mathematician)

02/18/2020

To acknowledge Presidents’ Day yesterday, here is an inspirational quote from a former United States president, Theodore Roosevelt.

02/11/2020

Today's motivational Tuesday post,

“To the optimist, the glass is half full. To the pessimist, the glass is half empty. To the engineer, the glass is twice as big as it needs to be.” – Unknown

02/06/2020

Most people believe that when it comes time to doing work to your home, its about spending money, but what if doing that work could actually save you money? This article has multiple tips to assist you in maintaining your home in order to save you the most money.

This 12-part series (with over 30 videos) will walk you through some great, money-saving, DIY home maintenance tips from A to Z.

01/22/2020

01/21/2020

"Be a bush if you can't be a tree. If you can't be a highway, just be a trail. If you can't be a sun, be a star. For it isn't by size that you win or fail. Be the best of whatever you are." - Martin Luther King Jr.