09/04/2026
When you send materials out for digitization, you shouldn’t have to wonder what’s happening with your project.
As the microform Project Manager in our Service Bureau, Sam helps keep customers informed while coordinating closely with the production team behind the scenes.
That communication can make a big difference when unexpected challenges arise. Older or damaged microfilm, microfiche, and aperture cards can sometimes present issues during production. When something comes up, Sam works with the team to understand the problem, determine what’s possible, and keep the customer informed about the best path forward.
“I really see myself as the bridge between the customer and our production team. I’m constantly moving between those two worlds, making sure both sides understand what’s needed and what’s happening.”
Whether it’s confirming a project detail or navigating a larger quality or timeline concern, Sam helps make sure everyone has the information they need to make the right decisions.
Because sometimes the biggest success is preventing an issue from ever reaching the customer.