05/18/2023
We are looking for a full-time, reliable Service Dispatcher to join our team of food equipment repair professionals. The Service Dispatcher is responsible for communicating effectively between customers and service technicians to schedule work orders in a timely manner.
Jarvis Food Equipment has been in the food equipment sales & service business in the tri-state area for almost 30 years and prides ourselves on delivering exceptional service to our customers. If you're interested in becoming a leader in ensuring a positive customer experience, we want to speak with you about this opportunity.
Responsibilities
• Track incoming service calls and assign the appropriate technician to the job
• Coordinate service technician arrival times with customers
• Communicate with customers after work is completed to ensure 100% customer satisfaction
• Manage and update customer database with complete and accurate information
• Oversee service technician's daily schedules and make updates as needed
• Respond positively to calls from customers to understand their needs and effectively schedule work orders
• Provide exceptional customer service to customers
• Communicate clearly and efficiently with customers and technicians.
• Schedule equipment installations and proactive maintenance
• Order and maintain parts in the technicians and main warehouse.
Qualifications
• Excellent customer service skills
• Highly self-motivated to complete tasks in a timely manner
• Geographical knowledge of service areas or map reading skills
• Ability to manage and execute multiple tasks at the same time
• Strong verbal skills to communicate clearly and effectively in English
• Communicates effectively using professional phone etiquette
• Exhibit a positive attitude when working with customers and technicians
• Previous dispatching, project management or schedule coordinating experience is a plus
Hours
Work schedule will consist of 8:00 a.m. through 5:00 p.m. Monday through Friday with some Saturday morning shifts until noon. Occasional overtime work may arise.
As an established and growing company, we offer great benefits, including:
• Top pay compensatory with experience
• Paid holidays
• Paid vacation
• Simple IRA and health insurance
• And more
Job Type: Full-time