ESN

10/27/2026

10/26/2026

Service companies that limit service to equipment they sell or have contracts for aren't just protecting their own business infrastructure. They're helping manage growth in their markets while protecting the infrastructure needed to support the businesses and equipment already there.

10/13/2026

The separation of sales and service is not working for the specialty coffee industry. One consequence is that the industry is failing to invest in the technical leadership needed to support its future.

⛓️‍💥 When the company selling equipment is disconnected from the consequences of that sale, responsibility for supporting the equipment often falls to a service company that had no involvement in the original transaction. The seller benefits from the sale, while the service provider inherits the responsibility of keeping the equipment operating.

🚚 This disconnect has helped create a model in which service is treated as something that happens after equipment fails rather than an ongoing responsibility that begins when the equipment is sold.

09/19/2026

CAN SOCIAL MEDIA GROUPS AND ON-LINE FORUMS HELP ME FIX MY ESPRESSO MACHINE?

Social Media groups and on-line forums can be useful for learning about espresso equipment, but advice is not always accurate - especially when the person responding is unfamiliar with your specific model.
HTTPS://ESPRESSOSERVICENETWORK.ORG/P/RESOURCES/CAN-SOCIAL-MEDIA-HELP-ME-FIX-MY-ESPRESSO-MACHINE-

06/30/2026

Program the recipe once. Brew it a thousand times. Never lose the craft.

04/27/2026

Grinders are fundamentally limited by burr size. Choose one with burrs large enough to handle your future volume—not just your current needs—so it can keep up during growth and peak traffic periods. Design and technology have improved significantly, but no amount of advancement can compensate for a grinder that’s undersized for its application.
Image of the My Mythos 85 grinder by Victoria Arduino

https://esncommercialespressoequipment.com/category/grinders

04/07/2026

Although time-consuming, service companies tear down machines not only for environmental reasons, but also to protect unsuspecting buyers from irreparable equipment that is often resold online or through private dealers.

04/07/2026

Some positive news!

UK Biobank analysis links moderate coffee and tea intake to lower lung cancer risk, though findings are observational.