CrowdEngineering

08/01/2013

CrowdEngineering wishes Happy Holidays..

Relax, Have Fun and Don't forget to Improve your Social Business!!

http://www.crowdengineering.com/

A recent GigaOM article titled “How can we provide better customer service? Create software that lets customers serve each other” caught our attention Since CrowdEngineering’s focus is providing customer service by customers, for customers”, this article by software analyst Ashley Verrill resonated...

07/24/2013

CrowdForce

The Platform helps enterprises operate as a "social business" enabling companies to listen, engage, support, and innovate with those that matter most to you, Your Customers, Employees and Partners.

Click Here For Details:

http://www.crowdengineering.com/solutions/products-overview/crowdforce

Built upon our patented "Smart Crowdsourcing" system, CrowdForce™ is a robust technology platform for enterprise-class crowdsourcing of business processes.The CrowdForce™ engine uniquely provides the scalable infrastructure and comprehensive toolset necessary to design, deploy and manage enterprise-...

07/24/2013

Crowd4Care™

The CrowdEngineering comprehensive social care solution to help enterprises build, manage and provide crowdsourced customer service to and through your customers.
Download the brochure here:
http://www.crowdengineering.com/solutions/products-overview/crowd4care

Crowd4Care™ is a comprehensive social care solution to help enterprises build, manage and provide crowdsourced customer service to and through your customers.

07/24/2013

Crowd4Any

Our application allows you to create communities, plus deploy and personalize industry specific processes

Click here for details:
http://www.crowdengineering.com/solutions/products-overview/crowd4any

A recent GigaOM article titled “How can we provide better customer service? Create software that lets customers serve each other” caught our attention Since CrowdEngineering’s focus is providing customer service by customers, for customers”, this article by software analyst Ashley Verrill resonated...

07/18/2013

Why CrowdEngineering..

We help companies and organizations to quickly and cost effectively provide answers to customers' questions by mining social media channels and online communities to leverage the intelligence of crowds of your customers, partners and employees.

http://www.crowdengineering.com/why-crowdengineering

CrowdEngineering helps companies and organizations to quickly and cost effectively provide answers to customers' questions by mining social media channels and online communities to leverage the intelligence of crowds of your customers, partners and employees. Enlisting expert customers to help other...

07/12/2013

The Social Customer Service Software of the Future: Leveraging the Power of the Crowd
http://www.crowdengineering.com/news/industry-news/future-social-customer-service-leveraging-the-power-of-the-crowd/

06/20/2013

How to Build a Social Media Strategy?
Read the tip of our CEO Wes O'Brien here quoted in this piece of MyCustomer..
http://www.mycustomer.com/feature/social-crm/how-build-social-media-customer-service-strategy/165133

06/13/2013

The real value of social media in customer service

http://www.fourthsource.com/social-media/the-real-value-of-social-media-in-customer-service-14595

We mostly hear about social media in the context of customer service when something goes wrong. People use social media - mostly Twitter and Facebook – to

06/13/2013

Customer Service Meets Social Media

http://www.huffingtonpost.com/michele-masterfano/customer-service-meets-so_b_3429428.html

Customer Service Meets Social Media - The Huffington Post

06/06/2013

Social Media: non 'un canale in più', ma una strategia fondamentale
http://www.cmimagazine.it/i-social-media-non-sono-un-canale-in-piu/

Può interessarti anche: Premiata l’innovazione del customer care di Vodafone La customer experience secondo Sap Il customer care diventa “social” e segue il comportamento degli utenti Il “social” è un’opportunità: chi ci crede? Ti chiamo… rispondi subito

06/06/2013

"Today in an era of communication that is different even just a few years ago. Social media channels have become the norm"
http://www.4hoteliers.com/features/article/7685

One of the big lessons I have taught and preached over the years is about customer loyalty; In short, people think of loyalty as a customer for a lifetime, but it is really much simpler than that. It’s about the next time, every time. I even have a simple question that reinforces this concept, whi...

05/30/2013

Check out CrowdEngineering's take on the "Top 5 Trends in Customer Service Today":
http://www.crowdengineering.com/news/?p=241