Card Concepts Inc. (CCI)

10/23/2026

10/23/2026

Putting off repairs because you still have other machines running can become an expensive habit.

When rising costs eat into your margins, it gets easier to put off repairs. Over time, those decisions change the condition of your store and the experience your customers have.

Here’s a clip from my presentation at this week’s M&L Equipment show about keeping vend prices in line with costs and making room for the maintenance your store needs.

Thanks to M&L Equipment for having me!

10/21/2026

A look at washing machine before high efficiency and touch screens!

10/21/2026

Where does a first-time customer get stuck in your laundromat?

It might be a payment option or an unfamiliar machine control. It could be something as simple as figuring out where to put soap, softener or bleach.

You know your store. You've seen those machines and instructions every day. That familiarity can make it difficult to see what a new visitor sees.

I'm a big believer in the improvements technology brings to our industry, including the products we offer at CCI. We also have to remember that more functionality can feel overwhelming to someone using it for the first time.

Watch for customers who seem unsure and ask what was difficult. Use what you learn to improve signage, the way you explain the process or your staff's training.

A better experience on the next visit starts with making the first one easier.

What's one question your new customers ask regularly?

10/20/2026

Advanced LaundryCard LIVE's NEW System Dashboard provides a live snapshot of sales totals, employee activity, capacity stats, alerts and back-up status! Check out this demo with CCI President, Steve Marcionetti.

As part of the new Advanced LaundryCard Live subscription we've add...

10/20/2026

Do customers wait until they see you to ask for help in your laundromat?

That may be a sign they think only the owner can solve their problem.

Think about a customer whose wash didn’t turn out well. Does your attendant know what remedy they can offer? Do they have permission to act, or does the customer have to wait while someone contacts you?

The same question applies to restarting a machine or reporting equipment that isn’t working properly. Your team needs clear instructions, the right tools and an understanding of when to ask for help.

Empowering staff doesn’t mean giving everyone unlimited authority. Define which decisions they can make and which need to come to you. Then make sure customers know an attendant can help with everyday concerns.

A flexible business still needs your attention. The difference is that routine customer service doesn’t have to depend on you being physically present.

What’s one request customers regularly bring to you that your attendants could handle with clearer guidance?

10/19/2026

ONE PHOTO. 30 SECONDS. $100 AMAZON GIFT CARD! 📸💥

We want to see the real faces and companies partnering with CCI. Show us your tech n action, tag Card Concepts Inc. (CCI) and use .

WHAT YOU COULD WIN THIS MONTH:
• $500 CCI Account Credit
• $100 Amazon Gift Card
• Premium CCI Merch Bundle

Point, shoot, post, and tag us before the end of September! ✨

10/19/2026

We are proud to offer our laundromat owners a cost effective way to optimize their digital marketing! Learn more at laundrycard.com/marketing

10/15/2026

When a machine goes down, is putting a sign on it the beginning of your response, or the end?

Equipment problems are part of running a laundromat. A clear process helps keep them from becoming a forgotten note on a washer.

Have attendants record which machine is affected and what they observed. They don't need to be technicians to report a symptom. Make sure that information gets to the person arranging service, and update the machine's status after the repair.

LaundryCard lets staff mark equipment out of service and select a reason that an owner can review remotely. Even without that feature, every store needs a dependable way to report problems and follow through.

Take a look at the customer-facing sign as well. A neat, easy-to-read notice with a thoughtful message can look much better than a yellow sticky note. Keep it clear that the machine is unavailable.

What happens in your store after an attendant hangs the sign?