15/10/2024
The person behind the scenes, Marinfloc presents our Sales Coordinator Marie-Louise Sjöstrand.
With a background as a former crewmember, having worked on a variety of vessels across the globe—ranging from cargo ships to private yachts—
Marie-Louise has developed a deep understanding of the maritime industry. This experience enhances her role, providing significant insight into industry practices and challenges.
Tell us a bit about your role as a Sales Coordinator at Marinfloc
My main responsibility at Marinfloc is to serve as the primary point of contact for all our Service agreement customers. This involves managing communication, addressing inquiries, and resolving any issues that may arise, while ensuring customer satisfaction with the services we provide.
What types of questions or issues do you typically help customers and agents with?
As the primary point of contact, I manage a wide range of customer requests. For example, I assist with booking their annual services and provide monthly operational updates to help them optimize their performance. This support ensures our customers are industry leaders in handling bilge, EGR, and sewage water. Additionally, I coordinate and schedule customers for courses and trainings, handling all logistics related to these events.
What is the most challenging aspect of working "behind the scenes"?
One of the biggest challenges is gathering accurate information in an industry that’s constantly evolving. Ships frequently change names, owners, crews, and management, making it difficult to keep all the details up to date and find the correct points of contact for our customers. However, this dynamic environment is also enjoyable and a great learning experience. For instance, just today I found out that a ship I was researching, which had changed its name, was actually a sister ship to one I had worked on as a crewmember in the past.
What do you find most rewarding about your job?
I truly enjoy being proactive and tackling problems, and there's a special satisfaction in seeing those issues resolved. I love witnessing how our industry evolves and how we spread knowledge using the wealth of experience we have in our company.
If you had to describe your role in three words, what would they be?
I would say stimulating, inventive, and highly satisfying
I’m proud to play a role in ensuring clean water for our children and their future
