VoltElektro

04/05/2026

⚠️ Temporary Service Advisory ⚠️

VoltElektro will not be able to cater to both onsite and online technical assistance for the meantime. All other electrical services will also be on hold.

Responses may take a little longer, even for our existing clients. We appreciate your patience and understanding during this time.

Rest assured, we will get back to you as soon as possible. Thank you for your continued trust and support

03/05/2026

FROM ANONYMOUS PARTICIPANT

SA MGA NAGBABALAK MAGPA-SOLAR, INGAT.
Nagpakabit ako recently ng around 8-9.7kWp system with battery (16kWh).
Wala pang isang buwan, nagka-problema agad yung inverter.
Ang mas malala, sabi nung installer, yung pinagbilhan niya ng inverter, reseller lang pala.
Hindi rin nila alam kung paano ayusin.
Walang proper support, walang malinaw na sagot.
Hanggang ngayon, hindi pa rin resolved.
Wala rin maayos na resibo at warranty process, kaya hirap i-follow up.
Lesson learned:
Mahirap magtiwala sa "may kilala akong mura."
Solar is a long-term investment.
Siguraduhin niyo na may resibo, registered ang installer, at may maayos na after-sales.
Ingat akayo guys. Piliin niyo mabuti installer niyo
Dont bother commenting recommendations, ipapaayos ko to sakanya sabi nya may 1 year worksmanship sya, kung di parin to maayos bago matapos ang buwan irereklamo ko na to.
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03/05/2026

After ashfall, your solar panels need proper care to stay efficient and safe ⚡🌋

Ash may look light, but it can block sunlight and even scratch your panels if handled incorrectly. Here’s what to do:

• Wait until it’s safe – Never rush to clean while ash is still falling or conditions are hazardous.
• Turn off your system – Always shut down the inverter before cleaning to avoid electrical risks.
• Do NOT wipe dry ash – This can scratch the glass surface.
• Rinse first with water – Use low-pressure water to gently remove ash buildup.
• Use a soft cloth or sponge – After rinsing, lightly clean any remaining residue.
• Avoid harsh chemicals – Plain water is usually enough.
• Check for damage – Inspect panels, wiring, and mounts for any issues caused by ash weight or debris.
• Monitor performance – If output drops abnormally, have your system checked by a professional.

Proper cleaning means better performance and longer lifespan for your solar investment ☀️🔧

Stay safe and keep your system at peak power!

26/04/2026

Even late at night, we make sure our clients can rest easy. 🌙⚡

Successful technical assistance delivered for an SRNE 8kW system paired with a 314Ah battery — ensuring stable performance and reliable operation.

We don’t stop at quick fixes. Continuous support is provided until every concern is resolved and the client is fully satisfied. Because real service means being there when it matters most.

26/04/2026

25/04/2026

FROM DEYE

Deye Authorized Distributors in the Philippines are officially registered with Deye and recognized as trusted partners. These companies are equipped to provide strong and reliable technical support, with engineers who have been certified and professionally trained by Deye. In addition, they maintain their own inventory and handle stock availability independently, allowing them to better serve customers within their respective areas.

By working with Deye Authorized Distributors, customers can expect proper product guidance, professional after-sales assistance, and technical support aligned with Deye standards. Their trained teams are prepared to assist with installation guidance, troubleshooting, and other product-related concerns to ensure a smooth and dependable customer experience.

If you have any issues, inquiries, or concerns, you may contact us directly and we will be glad to assist you. We are committed to providing support and helping coordinate with the appropriate authorized distributor whenever necessary.

Regarding stock availability, please note that Deye Philippines is not directly involved in managing or controlling the inventory levels of our authorized distributors. Each distributor operates and maintains their own stock based on their internal planning, demand, and logistics. As such, availability may vary from one distributor to another and may change without prior notice.

We kindly ask for your understanding and patience. We recommend coordinating directly with your preferred authorized distributor to obtain the most accurate and up-to-date information regarding stock availability and lead times. Rest assured that our partners are continuously working to replenish their inventory and are committed to providing the best possible service to all customers.

23/04/2026

We’re grateful for the growing number of homeowners and installers reaching out for our technical assistance—both online and on-site. ⚡🔧

If you’ve contacted us and haven’t received a response yet, please feel free to follow up or give us a call so we can attend to your concern properly.

Due to high demand, clients who avail our in-depth technical support—especially urgent troubleshooting cases—are prioritized to ensure fast and accurate resolution.

We kindly ask for your patience and understanding as we do our best to assist everyone with quality and professionalism.

Thank you for trusting VoltElektro. ☀️💪

23/04/2026

Having trouble with your Deye or Solis inverter? We’ve got you covered. ⚡🔧

We provide hands-on technical support for both system owners and installers—helping resolve errors, correct system settings, and optimize overall performance for Deye and Solis inverter setups.

From fault finding to proper configuration and system upgrades, we make sure your solar system runs safely, efficiently, and reliably.

Don’t let inverter issues slow you down—get expert support you can trust. ☀️💪

23/04/2026

Another successful online technical support completed! ⚡🔧

We worked closely with the installer to ensure proper configuration, troubleshooting, and optimization of the GoodWe inverter system—delivering stable performance and reliable operation.

From parameter setting to fault diagnosis, every detail was handled with precision to guarantee a smooth and efficient installation.

Empowering installers with the right support makes every solar project a success. ☀️💪