17/02/2026
Social media wasn't built for sales.
It was built for connection. For sharing photos of your mate's dodgy haircut. For stalking your ex. For arguing about whether pineapple belongs on pizza. 🤣
Somewhere along the way, (and with a whole lot of pressure from businesses like mine) you decided you HAD to be on social media - posting daily, chasing engagement, stressing about algorithms - because that's where "everyone is."
But here's what's actually changed: people are now using social media like a search engine.
Gen Z Googles less and TikToks more. Instagram's search bar gets more action than the explore page. People are searching "best cafe Auckland" on Instagram instead of Google.
So what does that mean for your business?
Social media CAN work for discovery - but only if you're treating it like SEO, not just a pretty feed. Keywords in captions, location tags, searchable content, consistent posting so you actually show up in results… but it doesn’t have to be every day.
I'll be brutally honest: just because your customers are searching on social doesn't mean they're buying there.
They're researching. Comparing. Then they're going to your website, calling you, or finding you on Google to actually convert.
What actually drives sales:
📧 Email marketing - They opted in because they WANT to hear from you
🔍 Google Business Profile & SEO - Captures people actively ready to buy
🤝 Referrals & word-of-mouth - Trust from people who already know you
💼 Your website - Where research turns into action
Social media is part of the customer journey, not the whole bloody trip.