21/08/2026
DAY 5 — TRUST BRINGS PEOPLE TOGETHER
Day 5 of our food-giving journey brought me another meaningful day — not only because of the food we shared, but because of the people who walked through our doors.
Today, Contractor Mus introduced a customer from Puchong who is continuing the renovation of her home after her previous contractor was unable to complete the work. Mus recommended Paint House Hardware Trading because he believed we could provide the materials she needed under one roof.
During our conversation, she told me something simple that made me very happy:
“Your place is different from other hardware premises.”
To me, those words are more valuable than any advertisement.
I had known Mus for some time through phone conversations, but I did not recognise him when I first joined them today. Only after talking did he tell me who he was! 😊 Sometimes we know a person through business for years before finally having the opportunity to stand together face to face.
I was also very happy to meet Hj Ahmad, an old friend whom I had not seen for a long time. He is now retired after many years of serving the Muslim community in matters relating to marriage. Whenever he visited, he would ask my younger brother Soon Long, “Where is Richard? How is he?”
Today, when he finally saw me, he happily said that he was fortunate to meet me again and see me standing well. That moment touched me.
The others in these photographs are familiar friends who have supported us regularly and continued ordering their building materials from us.
This is what 29 years in business has taught me:
A customer may first come because of a product.
They return because of service.
They recommend another person because of TRUST.
And after enough years, many of them are no longer customers — they become FRIENDS.
Business is not only about how much we sell today. It is about how many relationships we are still able to treasure tomorrow.
Day 5 reminds me again:
Serve with sincerity.
Build with trust.
Treat people with kindness.
And let time prove the value of the relationship.
Thank you Mus, Hj Ahmad, our customers, friends, teammates and community for making another ordinary day become a meaningful memory.
DAY 5 — Food fills the stomach. Friendship fills the heart. Trust builds the future.