19/10/2026
How do you support customers after the initial sale?
We asked our Generator Sales Engineer, Chris Layzell, to share his thoughts.
“Aftersales support is just as important as getting the initial sale right. For me, it’s about building long-term relationships and being there when customers need us, whether that’s providing technical advice, sourcing parts, arranging servicing or helping them find the right solution as their needs evolve.
I want every customer to know they have a reliable point of contact who is willing to go the extra mile. Building that trust is what encourages long-term partnerships, repeat business and recommendations.
With the backing of a trusted brand like FG Wilson, we can offer high-quality products supported by manufacturer expertise. Extended warranty options also provide additional peace of mind, helping customers feel confident in their investment long after the initial purchase.”
Aftersales support is about more than maintaining equipment; it’s about building lasting relationships and keeping our customers powered with confidence.