22/09/2026
Customer Service Representative
Location: Newbury
Job Type: Full-time
Monday - Friday, 8am - 4pm
20 days holiday + bank holidays
Company pension
About the Role
We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. You will be responsible for providing excellent service to customers, responding to enquiries, resolving issues, and ensuring every customer has a positive experience.
Key Responsibilities
- Respond to customer enquiries by phone, email, and in person.
- Provide accurate information about products, services, orders, and company policies.
- Handle customer complaints and resolve issues promptly and professionally.
- Process orders, bookings, payments, returns, and refunds where required.
- Maintain accurate customer records and update relevant systems.
- Follow up on customer enquiries and ensure issues are resolved.
- Work closely with other departments to resolve customer concerns.
- Meet customer service standards and performance targets.
- Maintain a professional, friendly, and helpful approach at all times.
Requirements
- Previous customer service experience is preferred but not essential.
- Excellent communication and interpersonal skills.
- Strong problem-solving and organisational abilities.
- Good attention to detail.
- Ability to remain calm and professional when dealing with challenging situations.
- Comfortable using computers, email, and customer service systems.
- Ability to work independently as well as part of a team.
What We Offer
- Competitive salary.
- Full training and ongoing support.
- Opportunities for career development.
- Friendly and supportive working environment.
How to Apply
If you are enthusiastic, reliable, and enjoy helping people, we would love to hear from you. Please send your CV and a short covering letter to [email protected]
