18/08/2026
The House Accounts Co-Ordinator is responsible for managing customer accounts, maintaining accurate customer records, and ensuring a high level of customer satisfaction. The role acts as a key link between customers, and sales, to ensure the smooth delivery and ongoing support of stairlift products and services.
Key Responsibilities
Customer Account Management
• Manage a portfolio of house accounts and maintain regular communication with customers.
• Handle customer enquiries regarding stairlift sales, servicing, repairs, and warranties.
• Maintain accurate house account records within Sales Force.
• Process contracts, quotations, orders, and account documentation.
• Ensure customer information complies with company and data protection requirements.
• Liaise with house accounts and internal stakeholders to optimise schedules.
• Monitor job progress and provide updates to customers.
• Coordinate equipment deliveries.
• Resolve customer service issues promptly.
Administrative Support
• Prepare quotations, invoices, purchase orders, and service agreements.
• Support the sales team with administrative activities and account updates.
• Generate reports relating to house accounts.
• Maintain filing systems and ensure documentation is complete and accurate.
• Handle complaints and escalate complex issues where necessary.
Team Collaboration
• Work closely with sales, engineers, logistics, operations staff, and management.
• Assist in monitoring service level agreements (SLAs) and key performance indicators (KPIs).
• Support continuous improvement initiatives to enhance customer experience and operational efficiency.
Skills & Qualifications
Essential
• Previous experience in account coordination, customer service, administration, or scheduling.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to prioritise workloads in a fast-paced environment.
• High attention to detail and accuracy.
Desirable
• Experience within the stairlift, mobility, healthcare, medical equipment, or service industry.
• Knowledge of Sales Force or equivalent CRM software.
• Understanding of mobility products and home accessibility solutions.
Personal Attributes
• Customer-focused and compassionate approach.
• Professional and courteous manner.
• Problem-solving mindset.
• Ability to work independently and as part of a team.
• Resilient under pressure and adaptable to changing priorities.
• Strong commitment to quality and customer care.
Key Performance Indicators (KPIs)
• Customer satisfaction ratings.
• Accuracy of account and scheduling records.
• Response times to customer enquiries.
• Complaint resolution effectiveness.
Working Conditions
• Office-based role out of our Bradford location.
• Fulltime, permanent position working 37.5 hours per week.
• Frequent telephone, email, and CRM system usage.
This role is critical in ensuring customers receive a seamless experience from initial enquiry through installation and ongoing stairlift support.
