03/09/2026
⚠️Downtime rarely becomes expensive because of the fault itself. It becomes expensive because of the first few minutes without a clear direction.
This is where the key decisions are made:
- Is there an immediate point of contact?
- Can the issue be narrowed down quickly?
📞That is why our Service Hotline is the first point of contact. You speak directly with a specialist who assesses the situation and identifies the right course of action. When appropriate, we provide immediate remote support, including secure access to the operating system or machine control, with additional experts available in the background.
As a result, around two thirds of service requests can be resolved directly together with the team on the production line. If remote support is not sufficient, we immediately arrange an on-site service visit.
👉️ In your experience, what is most often missing during downtime: clear ownership, reliable information, or a quick decision between remote support and an on-site intervention?