01/13/2026
Good afternoon Folks.
PSA surrounding changes!
As business grows and evolves, i must address some bullet points i feel our customers should be aware of.
Most importantly the phone systems. Most of you know we have moved into a VOIP system. We done this for ease of use on a larger scale, giving each employee a company contact point that is not their personal device. This way they can enjoy after hours and weekends not worried about who may be on the other end of a call when they answer.
My original number most all of you have- 709-682-4611 - has been implemented as the companies main directory. This also means you are no longer TEXTING me. this is important! It may be anyone with in the company. please keep that in mind when communicating.
With the amount of calls and texts i was getting per day, i was no longer able to fulfill my duties as an owner. I became an answering service.
Please note that we are NOT a tech support line. Every manufacture we deal with offers consumers a FREE 1-800 tech support line. We always have, and we will continue to offer our over the phone knowledge to customers. However, when a tech is in a shop billing that customer by the hour, they cannot and will not be expected to drop everything to walk through a machine over the phone. In this case, please call our 709-682-4611 line and let the person know of your issues. Someone will contact you as soon as they become available.
Too add,
I still actively work for my business 7 days per week. A lot of field feed back is that I'm no longer around. This is not the case. i truly miss having customer interactions daily, it is one of the highlights of this career. However, we have reached a level that without my knowledge behind the scene's, you would not have a service tech to visit your shop, someone to order your parts or answer the phone. We are continuously growing our team to keep up with the high demand.
To help keep this ship sailing smoothly with my shift in roles, We have hired a operations manager who now takes care of the day-to-day performance's. Mike comes to us with a background in leading larger organizations on the mainland as well as holding several tickets pertaining to the mechanical field. He brings experience as a red seal off road mechanic with additional training in hydraulics and pneumatics. This gives him the ability to not only serve the business as a leader, but to understand the business concepts and help in the field if required.
To conclude my above statement, the justification of this post is to ensure you, our devoted customers; that while you may not have immediate contact to myself as a On-Demand basis anymore, I am still tirelessly working, It just happens to be in a quiet room where i am making sure we have the personnel and assets to give you the great service's we are known for. I am aware we, as well as almost any business still have flaws, but we work on trying to correct these daily.
I Still partake in field work when required as well as sales. I look forward to seeing you all soon. If there are issues or complaints, please don't hesitate to reach out to Mike for escalation, or E-mail me directly at [email protected]
Thank you,
Dylan.
