People identify Tiger Tool as a leader in the development of Heavy-Duty Suspension and Driveline tools, but really, this only scratches the surface of our identity. Our values are driven by the spirit of passion and ingenuity that our team brings to the table every day. We are a dynamic workforce, encompassing a variety of backgrounds and experiences, working together to achieve a common goal—deve
lop cutting-edge tools to resolve the most frustrating challenges faced by technicians. We believe in a higher standard of quality—not only for the final product, but for the entire journey, from conception to fruition, and the complete customer experience. It starts with an idea, or an industry challenge to be resolved. Like all great innovation, “necessity is the mother of invention”. We either identify or are informed by the industry of a need that exists, and we take a unique approach toward resolving it. With over thirty years developing high-functioning specialty tools, we’ve established valuable relationships with technicians, fleet and service managers, and OEMs, all of whom entrust us to mitigate the challenges technicians are faced with. For this reason, several OEMs contact us directly should they discover a challenge servicing one of their components; there’s no one more capable or willing to resolve it. In addition to these relationships, our team includes several mechanically inclined individuals who are sensitive to the obstacles technicians face, and they are passionate about improving their working conditions. We are a privately held specialty manufacturing company, we are not held back by fiscal budgeting restraints or annual reporting when faced with even the most unique challenges. Once it’s been determined that a need exists, our team of Product Developers get to work. Through collaborative brainstorming sessions and exhaustive research, various solutions are explored. Upon development of the best computer-generated design, a computer generated stress analysis is completed before a working proto-type is developed for real-world testing. Our approach to research and development, which emphasizes safety, innovation and quality, empowers our team to design tools without limiting their creativity; the end result speaks for itself. Our willingness to provide solutions for the most specialized problems has netted us a collection of unique products that you simply can’t find anywhere else—and we think that’s pretty cool. Every Tiger Tool is developed with a straight forward design that’s easy to use and capable of withstanding the toughest conditions. We won’t sacrifice quality, and we don’t limit innovation. With an approved design in place and finalized engineering drawings in hand, our production team takes over. Located directly below our R&D, sales, marketing and accounting departments, our manufacturing department is comprised of numerous state-of-the-art CNC machines. We’ve made substantial investments in machinery and equipment to secure our sustainability, while continuing to meet our evolving production demands. Our Production Leaders select the appropriate machining center, design fixturing, and program the work for maximum efficiency. Work orders are issued for raw materials, heat treatment, coatings, and other final finishing details in anticipation of each part being scheduled for production. Parts coming off the machine are checked to ensure that correct specs and tolerances are maintained. We experience exceptional value in having every department working together under one roof. In the event an engineering drawing needs revision, the process is seamless and production is virtually uninterrupted. We employee Red Seal Certified CNC Machinists who take great care and pride in the components they produce. They make a significant investment in energy, dedication and ongoing training towards ensuring every piece is built to Have What it Takes. We believe in the human touch. With the manufacturing process complete, machined components are handed off to Assembly. Every tool is hand-assembled and hand-packed by people with substantial mechanical industry experience and a thorough understanding of the way each tool works. We believe this is the best way to ensure every tool is built to a standard, not just a price. At Tiger Tool, quality extends beyond our tools and into the service we provide. Whether you prefer to shop online, over the phone, or at your local dealer, we go to great lengths to ensure our customers receive an exceptional experience. When you call us, you speak to a real person—no confusing company directories, no need to dial one, just real people eager to respond to your needs. Prefer to shop locally? We have dealers across Canada, the US and Australia ready to help you and provide a face-to-face shopping experience. We value approachability and believe you should speak directly to whomever can best meet your needs, whether that’s our General Manager, the head of R&D or one of our knowledgeable Sales Associates. Because our entire Company operates out of one facility, our customer service team has access to every person and tool needed to provide the best customer experience. At Tiger Tool, working relationships extend beyond departments. We value teamwork and foster an environment of collaboration. Even beyond the point of purchase, our customers can attest to the continued support they receive. Our products are built to surpass our customers’ requirements—and if they don’t, we have your back. We back our tools with a comprehensive warranty and strive to make this process as simple as possible. If our product doesn’t work for a specific application, tell us. If our Product Designers can make something better, they will. Our tools are designed to make technicians’ jobs easier by decreasing down-time and improving safety and productivity. Anytime you’re servicing heavy duty equipment, there’s an inherent risk of injury; we believe there’s a way to get the job done safer and easier, and that no technician should have to face unnecessary risks. It’s our unwillingness to compromise, and our pride of excellence that sets Tiger Tool apart. Backed by over thirty years of industry experience and a team of dedicated employees, Tiger Tool has come to be synonymous with a level of quality technicians rely upon. In all things we do, we strive to do them the right way—whether that’s the easy way or not. We are a dedicated team of people who take a great deal of joy in meeting the needs of our Customers and improving the lives of Technicians.
