01/05/2026
We want to make our customers aware of an important product support notice issued by ISC regarding the REFLEX Mechanical Hitch.
A small number of users have reported slippage during use, and ISC is actively investigating these cases.
They’ve highlighted several factors that can affect performance — including device and rope cleanliness, rope compatibility, environmental conditions, and general wear. ISC advises all users to carry out regular inspections, ensure proper maintenance, and perform pre‑use function checks.
If you experience any performance issues, please remove the device from service and contact ISC for support.
You can read the full notice here:
https://www.iscwales.com/News/Product-Notices/REFLEX-Mechanical-HitchProduct-Support/