23/08/2026
Following an incident in our shop yesterday, we want to be clear about something: our staff are the most valued asset of this business, and abusive or aggressive behaviour towards them will not be tolerated.
Since taking over the shop 15 years ago, we've invested in school-based traineeships because supporting local young people matters to us. We have trained 12 local kids over the years. Learning a job takes time. All we ask is patience and a bit of support while our team members find their feet.
99.9% of our customers are wonderful. You understand that as a small business we can only roster 2 or 3 staff at a time, and that when everyone arrives at once there'll be a wait. Thank you — sincerely — for being those people.
To the 0.1% who think it's acceptable to abuse a 16-year-old who is doing their best and still learning: please don't come back. We don't need your custom.
We value our staff. We value our customers. And we especially value the customers who support the way we do business.
