04/06/2026
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[email protected]
AEP Automotive - Service Advisor / Workshop Coordinator
Location: Townsville, QLD
Employment Type: Full-Time
AEP Automotive is seeking a highly organised and customer-focused Service Advisor / Workshop Coordinator to join our growing automotive team.
This is a hands-on role that will see you acting as the key link between our customers and workshop team, ensuring jobs are booked, managed, communicated and delivered efficiently from start to finish.
If you thrive in a fast-paced environment, enjoy customer interaction and have strong administrative and organisational skills, we'd love to hear from you.
About the Role:
As our Service Advisor, you will be responsible for coordinating the day-to-day workflow of the workshop while providing exceptional customer service throughout the repair and maintenance process.
Key Responsibilities:
• Manage workshop bookings and scheduling of vehicles
• Liaise with customers regarding service requirements, progress updates and completion timeframes
• Prepare quotations and service estimates
• Order and coordinate parts and materials required for workshop jobs
• Create and manage job cards and workshop documentation
• Coordinate vehicle drop-offs and collections
• Monitor workshop workflow and assist in prioritising jobs
• Communicate with technicians and management regarding job status and requirements
• Process invoices and ensure accurate job costing information is captured
• Maintain customer records and service history information
• Assist in identifying opportunities to improve workshop efficiency and customer satisfaction
About You:
To be successful in this role, you will possess:
• Previous experience in a Service Advisor, Automotive Administration, Workshop Controller or similar role (preferred)
• Strong customer service and communication skills
• Excellent organisational and time management abilities
• High attention to detail and accuracy
• Ability to multitask and prioritise competing demands
• Strong computer skills and confidence using business systems
• Professional presentation and a positive attitude
• Ability to work both independently and as part of a team
Desirable:
• Experience within an automotive, mechanical, auto electrical or vehicle service environment
• Experience with workshop management systems
• Knowledge of vehicle servicing and repairs
• Experience preparing quotations and ordering parts
What We Offer:
• Competitive remuneration based on experience
• Supportive team environment
• Opportunity to grow with a rapidly expanding automotive division
• Diverse and interesting work across a wide range of vehicles and industries
• Long-term career opportunities within AEP
Apply Now:
If you're looking for an opportunity to play a key role in a growing automotive business and enjoy building strong customer relationships while keeping a workshop running efficiently, we'd love to hear from you.
Please submit your resume and cover letter outlining your experience and suitability for the role to [email protected]