16/04/2024
Pulling back the veil a little bit here... have you ever wondered what goes into making rock solid application that people can depend upon? The answer to that is great design principals combined with attention to detail and a proactive approach to error reporting.
As much as we'd love to, we simply cannot test every phone, tablet and operating system combination available on the market. To get around this limitation - in the event of a failure, our app sends ANONYMOUS crash reports to us that help us analyse and fix errors as they pop up.
Here's one we got through this through this afternoon that we are currently investigating. Errors like this can be caused by actual coding issues, or as a result of actions taken within the app that have not completed successfully. Regardless of the fault - these error reports give us the information we need to be able to get it fixed and get a new version out to the app store quickly.
We develop and write all of our applications in-house and take feedback and reports of issues very seriously. We want you to have the best experience possible. If you're having problems with the app, or with one particular part of the app - please let us know so we can help to get it resolved.