07/15/2019
Dear Participants,
Thank you for registering for the Ice Cream Sundae at Belle Isle Park in Detroit on July 21st, 2019.
Due to flooding, the park informed us that we will not be able to use the park for our event. The amount of rain has caused the park to flood without any chance of receding. Belle Isle has informed us that all routes have at least 2" or more of flooding with some areas reaching very high levels. Due to the safety concerns the park does not want to risk any participants being injured and are not allowing any events to take place until the waters have gone down. We understand how upsetting and frustrating this for all parties involved and we want you to know that we are here to help with any concerns or questions that you may have.
So what to do now? You have several options:
1. if you purchased insurance through on the registration platform when you registered please contact Active customer support to obtain a refund if that's what you'd like. Unfortunately if no insurance was purchased you will not qualify for a refund. However, we would like to do something, so here are other options if you have not purchased the insurance.
2. You can go to Packet PickUp at the Nike Community Store (1261 Woodward Ave, Detroit, MI 48226) on the scheduled packet pickup day (July 20th, 4pm-7pm) and retrieve your race swag. The race swag includes the Ice cream Sundae Collector's Race Bib, the official Ice cream Sundae Mug, and the Ice cream Sundae t-shirt. Please note that we will not mail out any packets due to the mug being damaged by mail. In order to retrieve your race swag you must pick up your packet on this scheduled date and time.
3. We will transfer you to an upcoming event of your choice, to be used within the next 12 months. Our event page www.thesuperrun.com lists all the cities we currently have scheduled The Super Run events. The following events listed below are specifically for the Michigan area:
Grand Rapids, MI 8/3/2019
Ann Arbor, MI 9/14/2019
We have not yet made a decision on a new date/location for the Ice Cream Sundae run, or hosting it again next year. If you would like to transfer to one of the events planned, please send an email to [email protected] stating the name/s and event you registered for and to which event (city/date) you would like to transfer to.
We are deeply sorry that we were not able to provide participants with a fun and enjoyable event as we have provided you with in the past. We hope that you understand and will attend another one of our SUPER events!
If you have any questions or concerns please email us at [email protected] and we will respond in a timely manner.
Stay SWEET and SUPER!
The Superfly Running Team