A Passion for Service

02/25/2025

https://conta.cc/41iuySe

Email from Bill Drury Seminars     Listening The number one complaint of employees against management is, “They don’t listen to me.” The number one complaint of teenagers against their parents is,

09/26/2024

https://conta.cc/47G2viw

08/28/2024

https://conta.cc/479pvpY

    Great Leaders Believe One of the most powerful ways leaders motivate and engage others is through positive communication of belief in an employee’s potential. Zig Ziglar was an average salesperson

08/22/2024

https://conta.cc/4dxinGd

    It’s What's Caught…Not What’s Taught It was Albert Schweitzer who said, “Leadership is example.” In my workshops, I like to ask the audience, “How many of you have children at home?” Then I say, “

08/13/2024

https://conta.cc/3SOPZa9

    I heard of a poem by sixties, gestalt philosopher, Fritz Perls: I do my thing and you do your thing. I am not in this world to live up to your expectations, And you are not in this world to live u

06/19/2024

https://conta.cc/3Vuky5u

    One of my mentors had a quote on the wall of his office. It was significant because he did not have any other signage or pictures on the wall. The quote was by Henry Ford: “Obstacles are those fri

06/05/2024

https://conta.cc/3KPR39z

    Somebody sent me a funny article the other day… it started with the title: “You know it’s going to be a bad day when.” You know it’s going to be a bad day when… You wake up in the morning, and you

05/21/2024

https://conta.cc/4bmPk79

    Last week I quoted Donald Kendall, former chairman and CEO of Pepsi Co, Inc., who was asked, "How do you get to the top of the corporate ladder?" He said: “There’s no place that success comes bef

05/14/2024

https://conta.cc/4dFGdQi

    It was Donald Kendall, former chairman and CEO of Pepsi Co, Inc., who was asked: how do you get to the top of the corporate ladder? Here’s his answer: “There’s no place that success comes before w

05/07/2024

https://conta.cc/3QwVEAw

    I'm so excited to be sharing some insights on leadership. As leaders, we must be people of integrity. There is a moral component to leadership. Someone has said integrity is how you act when no on

01/28/2020

https://www.entrepreneur.com/article/344351

To remain competitive and ensure sustainable growth, it is vital that every area of your business focuses on customer satisfaction as a priority.

01/15/2020

https://www.cmswire.com/customer-experience/what-does-it-take-to-lose-a-customer/

Customers are willing to give a company a second chance following a poor experience, but they’ll rarely give it a third.