11/03/2026
๐๐ก๐๐๐ก๐๐ง๐ฌ๐ฆ๐จ๐ฃ๐ฃ๐ข๐ฅ๐ง is HIRING! Be a part of our TEAM!
We are currently looking for:
- ๐๐จ๐ฆ๐ง๐ข๐ ๐๐ฅ ๐ฆ๐๐ฅ๐ฉ๐๐๐ ๐ฅ๐๐ฃ๐ฅ๐๐ฆ๐๐ก๐ง๐๐ง๐๐ฉ๐ / ๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐
- ๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐๐๐๐
- ๐๐๐๐ ๐ ๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐
๐ WORK-SET UP:
โข Work-from-Home
โข Shifting schedule
โข For Blended (Phone with Email/Chat)
๐Key Responsibilities:
Customer Interaction:
โข Respond to inbound calls, emails, and chat inquiries from multi-family property stakeholders and end-users.
โข Provide clear, professional, and empathetic communication to resolve issues promptly.
Technical Support:
โข Perform initial troubleshooting for EVSE hardware (charging stations) and software (mobile apps, web portals).
โข Guide customers through basic steps such as connectivity checks, account setup, and firmware updates.
โข Escalate complex technical issues to Tier 2 or engineering teams with detailed documentation.
Account & Billing Assistance:
โข Support users with account creation, login issues, and payment-related questions.
โข Verify and update customer information in CRM systems.
Knowledge Management:
โข Document common issues and resolutions in the knowledge base.
Provide feedback to improve FAQs and self-service resources.
Compliance & Quality:
โข Adhere to company policies, data privacy standards, and service-level agreements (SLAs).
โข Maintain high customer satisfaction scores through accurate and timely support.
๐Required Skills & Qualifications:
โข 2+ years in customer service or technical support (preferably in hardware/software environments).
โข Familiarity with EV charging or IoT devices is an advantage.
โข Basic understanding of networking (Wi-Fi, Ethernet), mobile apps, and web portals.
โข Ability to follow troubleshooting scripts and escalate appropriately.
โข Strong communication skills in English (written and verbal).
โข Problem-solving mindset and attention to detail.
๐ฉ For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm