Focus on the Customer, First
Since our beginning, we have focused on providing the best possible experience for our Distributors, Dealers and End Customers. When we’re designing a new automated lubrication system, we take great care to ensure that they will ultimately serve you, rather than our own internal goal or bottom line. Protection of your organization’s equipment, protection of your emplo
yees while operating equipment, protection of the environment, and ultimately, protecting your organization. With well over 100 years of collective staff time on the job in this industry, we know what we do well, and how we could do it better. Through continued iteration on difficult problems, we’ve been able to solve complex issues and provide continuous improvements to products and services that most of our end customers demand almost on the spot. Our dedication to “being easy to do business with” helps us apply what we’ve learned to new products and services. Our hope is to ensure that every piece of company equipment doesn’t fail because of poor lubrication. Be Passionate
We are passionate about wanting to provide our Distributors and Dealers with the best products and the best possible service; we work tirelessly to do so. Our reward is measured by more than just meeting budgets and achieving sales targets. It’s more about the relationships we’re building, by going the extra mile, and doing what it takes to ensure our Distributors and Dealers, and ultimately the End Customer, obtain maximum value for their investment. At the end of the day, it is important for us to know we can share a friendly handshake when we meet, and look our partners in the eye with pride because our actions speak for themselves. Show a Sense of Urgency
We know your time is valuable, so when you’re seeking an answer to a problem right away, we aim to please. We aim to understand the problem first, rather than just hear about the symptom. Once we’ve done that, then we move into hyper-speed to move to a solution that works for you. Make Money the Honest Way
Lubecore™ International is a business. The revenue we generate is derived from the sale and service of our products around the globe. Hundreds of End Customers buy our products because they are great solutions to their equipment lubrication needs. We hire employees and establish great relationships with Distributors and Dealers that we can trust. This trust is based on mutual respect, good business practices, honest and direct communications, helping each other out, and always doing good for our End Customer, even when we have to bear the cost when something goes wrong. It’s about trust. Trust in the relationship. But, trust always in the result. Be Close to Our Partners, All the Time
In order to build and maintain long lasting relationships, we need to be close to our Distributors and Dealers, understanding the markets they serve, where their strengths lie, and what they envision for the future of their organization, so that we can better service their needs. We are committed to meeting with our Distributors and business partners in annual meetings, and in training sessions to bring together a comprehensive knowledge base where we can learn from each other’s best practices and proven results. We believe that we have as much to learn from our Distributors as they have to learn from us, and we value the technical, sales, and general business experiences they bring to our organization and broader Lubecore™ network. Take the Long-Term View
We strive to face challenges head on, and see them as opportunities for improvement; always focusing on building a stronger and sustainable organization that will still be standing when the others are not. Since the inception of Lubecore™, we have faced such challenges in bringing new products from schematic plan stage to the market and we continue to face new challenges daily. Those challenges may originate from newer equipment on the market which requires customization to our systems, to customer driven need for additional features, or new concepts in technology which we need to understand and help our Distributors and Dealers understand. It is the nature of our business to be in a constant state of change and we’re up to the challenge.
