16/06/2026
JOB VACANCY: SERVICE MANAGER
POST IS RESERVED FOR OMANI CANDIDATE ONLY
Role Description The Service Manager is a full-time, on-site role based in Muscat, responsible for overseeing all after-sales service operations for heavy equipment and trucks. This position leads the service team in planning, scheduling, and executing maintenance, repairs, and inspections to ensure high equipment availability and customer satisfaction. The Service Manager coordinates with parts, sales, and technical teams to diagnose complex issues, allocate resources, and ensure timely resolution of service requests. The role includes managing service contracts, monitoring workshop performance, controlling costs, and maintaining compliance with manufacturer standards and safety regulations. The Service Manager also develops service processes, coaches team members, and engages directly with customers to address escalations, provide technical guidance, and identify service improvement opportunities.
Qualifications
# Strong background in service operations for heavy equipment, trucks, or related industrial machinery, including hands-on experience with diagnostics, maintenance, and repair.
# Proven experience in team leadership and people management, including supervising technicians, allocating workloads, and supporting staff development and training.
# Solid customer service and relationship management skills, with the ability to handle escalations, communicate technical information clearly, and build long-term client trust.
# Experience in workshop planning and coordination, including scheduling, job tracking, resource allocation, and ensuring timely completion of service jobs.
# Good understanding of spare parts and inventory coordination, including collaboration with parts departments to ensure availability of critical components.
# Proficiency with basic computer applications and service management systems for reporting, job cards, and performance tracking.
Please send your CV to: [email protected]
