28/05/2026
Developing Relationships with Customers
'Field Service Engineers are the eyes, the ears, and brains of the organization'.
People in the field see the customers' challenges, and experience how the problems are impacting them.
Service Engineers give sales people insights into the customers experience and level of satisfaction with the company's products.
In the latest Podcast from The Field Engineer YouTube Channel Paul Camidge, Vikram Bhasker, and Charlie Apps offer insights into how companies can develop top quality relationships with customers by empowering Field Service Engineers to delight their customers.
If your company has Field Service Engineers don't forget to thank them for the work they do. Your company's sales, and customer relationships are heavily dependent on them.
Watch or listen to the full discussion on YouTube here.
https://youtu.be/BatlJZ_vDvA?si=loEUU8yEGH7leCjc
Also available on Spotify and Apple Podcasts.
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