14/05/2026
The Full After-Sales Process for an Oil Pump Issue
A customer reported an oil pump issue. We provided support through the following steps:
Communication: Understood the symptoms and confirmed the concern
Troubleshooting: Analyzed each factor and located the cause
Confirmation: Verified the finding with the customer
Solution: Provided clear steps to resolve the issue
Video Output: Recorded an instructional video for clear guidance
Customer Feedback: Customer confirmed that oil was dripping in every pipe
From the initial report to the final resolution, every step was followed through.