04/06/2026
🤔 According to our after-sales service statistics 📉, the causes for product repairs are as follows:
1. 80% are due to improper usage by the customer (please see the case study below 👇);
2. 10% are caused by impacts during logistics and shipping 🚚;
3. 20% result from workers 🧑🏭 overlooking details during the manufacturing process.
🌟 Case Study:
A customer asking:
🤵♂️ Customer: "Why is the flame on your cooking range orange-to-red in color? Is this a quality issue?"
🧑💻👷♂️ Axewood:
1. "Let us check into this for you.
2. Regarding cooking, sometimes soups or food residues may spill into the burner head and cause a blockage; this is what causes the flame to turn orange or red. The solution is simple: just ensure you clean the unit daily.
3. Furthermore, the pressure and stability of the on-site gas supply can directly affect the color of the flame!"