25/08/2026
A website inquiry that became a flooring and door sample order
Mr. D first contacted me through our official website, www.zswoodfloor.com, looking for solid wood flooring. The exact requirements were not fully clear at first, so we continued the conversation on WhatsApp. He then introduced me to his friend, Mr. S, who was planning to visit China. We arranged a showroom visit for May 28.
Based on our earlier conversations, I took Mr. S to our ground-floor warehouse to see the flooring in stock. He liked the color of the Pometia solid wood flooring. Since he works in retail, we also offered some price support and confirmed the flooring order.
After that, I asked if he needed any other wood products. He wanted a wooden door for his own home. Our production manager joined us, and the three of us reviewed his ideas, confirmed the details, and made drawings on site.
After several rounds of discussion and changes, Mr. S added a wooden door sample to the order about 20 days later.
The goods were loaded and shipped. After receiving them, the client messaged me:
"The goods have arrived. Thank you for your help."
My support did not stop when the shipment left our warehouse. I continued to follow up and stayed available for any after-sales questions.
For this order, I helped the customer clarify his needs, choose the right flooring from stock, work through the pricing, and connect the custom door requirements directly with our production team. The flooring, door sample, shipping, and follow-up were all handled through one point of contact.
This is how we provide a one-stop wooden home solution.
If you're sourcing wood flooring and also need wooden doors, stairs, wall panels, or other wood products, send me your requirements. I'll help you sort out the options and coordinate the next steps.
📱 https://wa.me/8613751523521
