12/18/2024
⚙️ 𝐑𝐞𝐭𝐮𝐫𝐧, 𝐖𝐚𝐫𝐫𝐚𝐧𝐭𝐲 𝐚𝐧𝐝 𝐄𝐱𝐜𝐡𝐚𝐧𝐠𝐞 𝐏𝐨𝐥𝐢𝐜𝐲
At GENUINE AUTO PARTS, We aim to provide high-quality auto parts and ensure customer satisfaction. Please review our policy regarding returns, warranties, and exchanges:
1. Return Policy
• Eligibility: Returns are accepted within 14 days of the purchase date.
• Condition: The part must be in its original condition, unused, and returned in its original packaging.
• Non-Returnable Items: Special order parts, electrical components, and used parts are non-returnable.
• Proof of Purchase: A valid receipt or order confirmation is required.
• Return Shipping: Customers are responsible for return shipping costs unless the item was defective or the wrong product was shipped.
Restocking Fee: A 15% restocking fee may apply to non-defective returned items.
2. Warranty Policy
We provide a limited warranty on auto parts covering defects in material and workmanship under normal use.
• Warranty Period:
• Mechanical Parts: 6 months to 1 year (depending on the product).
• Electrical Parts: 30 days.
• What’s Covered: Manufacturing defects or premature part failure under normal conditions.
• What’s Not Covered:
• Damage caused by improper installation, misuse, accidents, or modifications.
• Normal wear and tear.
• Parts installed in commercial or racing vehicles.
Warranty Claim Process:
• Submit a warranty claim with the original purchase receipt and detailed explanation of the issue.
• Parts may need to be inspected before approval.
3. Exchange Policy
If you received a damaged, defective, or incorrect part:
• Report Issue: Notify us within 7 days of receiving the part.
• Exchange Process: We will provide a replacement part or a store credit after verifying the issue.
Important Notes:
• Exchanges are subject to stock availability.
• Return shipping costs for incorrect or damaged parts will be covered by us.
Contact Information
For any returns, warranty claims, or exchanges, contact our customer support team at:
• Phone: +1 (437) 988-9790
• Email: [email protected]
Disclaimer
This policy is subject to change without notice. Final decisions regarding returns, warranties, and exchanges rest with GENUINE AUTO PARTS.
